Total Quality Management Essay -- essays research papers

     TQM is a philosophy of management driven by the constant learning of customer satisfaction through continuous avail of all organizational shapees, including employee participation, teamwork, and leadership.There argon five key principles-MANAGEMENT COMMITMENT1) Plan (drive direct)2) Do (deploy, support, and participate)3) Check (review)4) Act (recognize, communicate, revise)-EMPLOYEE EMPOWERMENT1) Training2) Suggestive Scheme3) cadence + Recognition 4) Excellence Teams-FACT BASED DECISION MAKING1) Statistical process control2) Team oriented problem solving (TOPS)-CONTINOUS IMPROVEMENT1) imperious measurement + focus2) Excellence Teams3) Cross-functional process management4) Attain, maintain, + improve standards-CUSTOMER cerebrate1) Supplier partnership2) Service relationship with internal customers3) Never compromise quality4) Customer driven standards               Implementation of TQM      Total Quality way emphasizes detecting potential problems before they occur. There are five major areas of TQM, which are     Focus on quality and prevention of problems     Cooperation with suppliers and customers     Continuous improvement     Encouragement of proper climate and employee empowerment     Use of measurements to back decisions     In the process of TQM customers are the 1s who define a quality product. Not provided should employees inspect products or services while performing duties, but companies must design quality products. During the design process there should be enter from customers, marketing and those who assemble the final product. A company implementing TQM should cooperate with suppliers and consent a focus on customer satisfaction. Vendors should be treated as business partners with all parties working to deli ver a quality product. In disposition for TQM to be successful suppliers must also implement it.     When implementing TQM one must remember that it is continuous improvement, while eliminating wasteful steps. In order to implement it employees must be empowered to make d... ...ogether to form a team so that the entire verbal expression project in is synchronize with all of its components, thus resulting in more fluid results.The final and arguably most important application of TQM into the construction industry is a clean system of measures. The construction does non have system of statistically supervise themselves, except for total cost results. It can be argued that since the industry does not have a statistical standard of measurement it cannot improve itself. sort of of focusing on processes and causes of problems, the industry has focused on monitoring and management of end results. As an example, the construction industry does not monitor the nit ty-gritty of non-productive time at a project for the amount of redo-work that takes place imputable to mistakes. This lack of measurement leads to acceptance of the defects and non-productive time. Using a TQM approach, the cause of these "defects" are quantified and analyzed. This data can then be used to analyze the efficacy of projects as they are on going. This results in the ability to make secure changes by eliminating the cause of the defects while the project is still in its construction phase.